Privacy policy

Who we are

This policy explains how مؤسسة هيرو اكسبريس للخدمات اللوجستية ("Tero Express", "we"), Unified Number 7054582437, handles personal data about visitors to this website, under the Saudi Personal Data Protection Law and its regulations. Tero Express is the controller responsible for this data.

Address: Jeddah, Saudi Arabia.

Email for questions and privacy requests: team@tero.sa.

This policy covers this website only.

Shipping services and use of the customer portal are governed by separate agreements between Tero Express and the customer.

What this website does not collect

This website is for information only. It has no forms and no user accounts, and it never asks you to enter any data.

This website does not use cookies, does not store any data in your browser and does not use analytics, tracking or advertising tools.

All of the website's fonts, images and files load from the website itself, so your browser does not send requests to anyone else while you browse it, unless you follow a link to another website.

Technical data

When you visit this website, our hosting provider processes the technical and error data needed to deliver and secure the website, such as your IP address, the time of the request, the page requested and your browser and device type.

This data is used only to deliver the website and protect it from misuse. The provider keeps it for as long as needed for that, and it may be processed outside the Kingdom of Saudi Arabia in line with the law.

When you contact us

If you contact us on WhatsApp or by email, we use what you send us (such as your name, number or email address and your message) only to reply to you.

These messages pass through services run by others (WhatsApp and the email provider) and are also covered by their privacy policies.

We keep contact data only as long as needed to reply to you and follow up on your message, unless the law requires us to keep it longer.

Sharing your data

We do not sell or rent your personal data.

We share it only with service providers who help us run the website and reply to you, and only as far as needed for that, or when the law requires it or a competent authority asks for it.

Your rights

Under the Personal Data Protection Law, and as the law sets out, you have the right to be informed about how your data is collected and used, to access it, to get a copy of it, to ask for it to be corrected and to ask for it to be destroyed.

To use any of these rights, email us at the address under "Who we are". We will reply within the time the law sets.

You can also complain to the Saudi Data & AI Authority (SDAIA) if you believe your data has been handled in breach of the law.

Security

We take suitable organisational and technical measures to protect the data we receive, and the website is served over an encrypted connection (HTTPS). Still, no way of sending or storing data over the internet is completely protected.

Changes to this policy

We may update this policy from time to time. The updated version is published on this page with the date of the last update at the top.

This policy is published in Arabic and English. If the two differ, the Arabic text prevails.