Terms of use

Who we are

This website is owned and operated by مؤسسة هيرو اكسبريس للخدمات اللوجستية ("Tero Express", "we"), Unified Number 7054582437.

Address: Jeddah, Saudi Arabia.

Contact email: team@tero.sa.

By using this website you agree to these terms. If you do not agree, please do not use the website.

What this website is

This website is for information only. It introduces Tero Express, its services and its customer portal in general terms. No contract is made, and no order or payment is placed, through this website.

All prices, figures, screens and data shown on this website, including the dashboard, order and wallet images, are illustrative examples only. They are not an offer or a commitment to any price or service.

The shipping service and the customer portal

Shipping services and use of the customer portal are governed by separate agreements between Tero Express and the customer.

These terms are not part of those agreements and do not change them; if they conflict, the agreements prevail.

Intellectual property

All content on this website, including text, designs, graphics and the Tero Express logo, is owned by or licensed to Tero Express. You may not copy, republish or use it commercially without our prior written permission.

Carrier and platform logos shown on this website are trademarks of their owners. They are shown for identification only and do not mean their owners sponsor this website or endorse its content.

Acceptable use

Do not use this website in any way that breaks the laws of the Kingdom of Saudi Arabia or harms the website or its users. This includes trying to access the website or its systems without permission, disrupting or overloading it, spreading malicious software, collecting its content by automated means in breach of the law, or pretending to be Tero Express.

Links to other websites

This website links to websites and services run by others, such as store platforms and WhatsApp. We do not control them and are not responsible for their content or policies. Your use of them is governed by their own terms.

Limitation of liability

This website and its content are provided "as is" for information. We try to keep the content accurate and up to date, but we do not guarantee that it is free of errors or that the website will always be available.

To the extent permitted by the laws of the Kingdom of Saudi Arabia, Tero Express is not liable for any indirect or consequential loss arising from using, or being unable to use, this website or from relying on its content.

Nothing in these terms limits any right that cannot be limited or excluded by law.

Changes to these terms

We may change these terms from time to time and show the date of the last update at the top of this page. If you keep using the website after a change, you accept the updated terms.

Governing law

These terms are governed by and interpreted under the laws of the Kingdom of Saudi Arabia.

The competent courts in the Kingdom of Saudi Arabia have jurisdiction over any dispute arising under these terms.

Language

These terms are published in Arabic and English. If the two differ, the Arabic text prevails.